Reading Email On The New Platform

If your upgrade to the new platform has completed, the way in which email is checked has slightly changed. See below for the settings you'll need, and other email-related info.

General Settings

These general settings apply to all email clients. Chances are you'll need to make one, possibly 2 adjustments. (The biggest one is making sure to use your whole email address for the login.) If your email user now is 'info' it needs to be changed to info@yourdomain.com. If you need help with your mail program please have a look here at our tutorials for your mail program.

Incoming mail server (POP)	mail.domain.com	Outgoing mail server (SMTP)	mail.domain.com or your ISP
User name	Full email address	Password	Same as old server

Program-Specific Settings

Outlook	Outlook Express
- Select Tools - Email Accounts - Select View or Change Existing Accounts - Highlight the account name in the list, and click on Change - In the Server Information section, make sure the Incoming mail server (POP) is set as mail.domain.com (substitute your actual domain name there) - If your Outgoing server (SMTP) is currently set to your ISP, leave it alone. Otherwise, change it to mail.domain.com - Under Logon Information, set the User Name to be your full email address. Your password remains the same. - Clck Next then Finish (Don't bother with the 'Test Account Settings' button, it never works right.)	- Select Tools - Accounts - Highlight the email account in the listing and click Properties - Click the Servers tab - Make sure the incoming mail server (POP3) is listed as mail.domain.com (substituting your domain name) - If your Outgoing server (SMTP) is currently set to your ISP, leave it alone. Otherwise, change it to mail.domain.com - Under Incoming Mail Server, set the Account Name to your full email address - Click OK
Mozilla Thunderbird	Eudora
- Select Tools - Account Settings - Click on the configuration you need to edit - Click on Server Settings - Make sure the Server Name is listed as 'mail.domain.com' (where domain.com is your domain name) - The User Name now needs to be your full email address - Click on Outgoing Server (SMTP) - If your current setting is to use your ISP's email server, (that means not your domain), leave it alone. Otherwise, make sure the Server Name is listed as mail.domain.com	- Select Tools - Options - Under Getting Started, make sure the Mail Server (incoming) is set to mail.domain.com (substituting your domain name) - For Login Name, enter your full email address - For SMTP Server (outgoing), if your ISP's setting is currently in there, leave it. Otherwise, set this mail.domain.com - Click OK
Entourage (Mac)	Windows Mail (Windows Vista)
- Open Accounts - Select the appropriate acconunt and click Edit - Under Receiving mail, your Account ID should be your full email address - POP Server should be set to mail.domain.com (substitute your domain name) - Under Sending mail, if your current setting is to use your ISP's email server, (that means not your domain), leave it alone. Otherwise, make sure the Server Name is listed as 'mail.domain.com' - Click OK	- Select Tools - Accounts - Click once on the appropriate account and click properties - Click the Servers tab - Make sure the incoming mail server (POP3) is listed as mail.domain.com (substituting your domain name) - If your Outgoing server (SMTP) is currently set to your ISP, leave it alone. Otherwise, change it to mail.domain.com - Under Incoming Mail Server, set the Account Name to your full email adress - Click OK

New Web Mail (choose between 2 programs)
Log in with the whole email address from now on. If your email user now is 'info' it needs to be changed to info@yourdomain.com. Your password stays as it was. To access Web Mail, use the same method as before - go to www.domain.com/webmail (substitute your real domain name). Web Mail now lets you choose between 2 programs, Horde and SquirrelMail. You can try both and see which you like best! Web Mail is also now secure, encrypted with SSL (https) so you can feel more confident using it at public terminals or wi-fi- hotspots. See interactive video demos for both Horde and SquirrelMail here. PLease try the demo login to the domain control panel and see the webmail features.

We look forward serving you even better!